return policy

Cancellations

We accept order cancellations prior to the shipment or production of the item. In the event of a cancellation, you will receive a full refund. We are unable to cancel an order if the item has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of the item's delivery.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. To process a return, we require a receipt or proof of purchase. Please contact our customer support team to ensure you send the package to the correct return address.

Notes

Custom-made or personalized items are not eligible for return within the 14-day period.
If the return is due to the consumer's fault, the consumer is responsible for covering the shipping costs. The specific shipping fee will depend on the courier service you choose.

If the received item is damaged or defective due to our error, the consumer is not required to bear the shipping costs associated with the return.

No restocking fees are charged to consumers for returned items.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email notification acknowledging receipt. We will also notify you regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company; it may take some time before your refund is officially posted. Then, contact your bank. There is often a processing period required before a refund is fully reflected in your account. If you have completed all of these steps and still have not received a refund, please contact us at electeron@outlook.com.
To obtain a return address, please contact our customer support team at electeron@hotmail.com.